Pretty sure this is a simple hardware failure, and it seems to be a fairly common occurrence reported by many others on this forumĮdit: did anyone here get a replacement keypad from Ring for this problem? and more specifically, if your original keypad was a gen1 model, were you able to get another gen1 as replacement? It seems the speaker/piezo has completely died. Otherwise the keypad does function normally, just without any audio feedback. Changing the audio volume, or resetting the keypad doesn’t do anything to fix this. None of the normal audio sounds work any more - keypad clicks, verbal mode change announcements, chirps when sensors activated, etc. Well yesterday (now Jan 2021), the keypad suddenly stopped making any sounds at all. I noticed the distortion was worse at higher volume levels, so I turned the keypad chirp volume down (in the app settings) to around 50-75% or so, and that seemed to make the keypad audio sound ok, or at least less distorted Just chiming in here with an update… I posted back in May2020 that my keypad (gen1) had distorted sounds after a couple months from original installation, same as the OP reported. Has everyone else with this problem had the sound completely die and have to replace the keypad? If a piezo speaker, weird that it would fail so quickly/easily. I would have thought the sounds are produced by a piezoelectric speaker, but to me it almost sounds like an old fashioned paper speaker cone that’s been damaged. When new, the sounds were all crisp, uniform and clear, but something has changed. Not only that, the clicking sound sometimes seems slightly different pressing different keys, which makes no sense at all… At the moment, although the sounds haven’t completely died, but the sounds are indeed fuzzy and distorted sometimes (seems to change randomly). I installed my new Ring Alarm system about 2.5 months ago, and then a couple weeks ago I noticed the same sort of strange change to the sounds coming out of the keypad speaker - pretty well just how the original poster of this thread described. I just really wish the keypad worked better.Interesting… was thinking to report my problem here and just came across this thread. I will say the app works really well and the response time is almost instant when arming/disarming from there. I have not tried contacting Ring yet to see if I should swap it out, I was just wondering if others here have been experiencing issues. This feature does not seem to work right at all and when the backlight comes on seems totally random. With the power saving mode off, the backlight and system status are supposed to come on when motion is detected by the keypad (or at least that is my understanding). Scrambled to disarm with the app and that worked, but if I didn't have my phone I would have possibly been screwed. We entered the code, pressed the disarm button, and nothing happened. We have had a couple of instances where we were trying to disarm the system with the keypad during an entry delay and it just did not seem like it was communicating with the base station. I fully charged it again and so far so good, so maybe a fluke, but not confidence inspiring. On Sunday I got a notification on my phone the battery was dead. When I got it I fully charged it and then placed it on the wall. Is anybody else been having issues? Here are a couple I have experienced in the past couple of weeks. However, the keypad has been a point of frustration for me and it seems like I am not alone doing some reading around the internet. I have had my system for a couple of weeks now and overall I am pleased.
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